Explore privacy policy

Your privacy is important to us at Spitic. We are a Hong Kong-based pet maintenance company that respects your privacy and protects your personal data in accordance with the Personal Data (Privacy) Ordinance (PDPO). This policy outlines how we collect, use, and protect your data when using our website. By accessing our website, you agree to this policy.

1. Definitions

- Personal Data: This information may include names, contact information, or any other details collected from you.

- Website: The official Spitic platform where users can access information about our pet maintenance services.

- Children: Individuals under the age of 18.

2. Information We Collect

We gather different types of information to improve our services.

- Personal Data: All the information that you directly provide- name, email, phone number, and all other personal information.

- Automatically Collected Data: IP addresses, browser types, and patterns of browsing to improve functionality regarding cookies and other tracking technologies on the website.

3. How We Use Your Information

Information collected will be used for:

Offer and make our pet maintenance services personalized to you.
Inform you about the visits of your scheduled appointments, service updates, or any information.
Update our website for better performance.

We will not make use of your data for purposes other than those mentioned in this policy without your consent.

4. Children’s Website Usage

Spitic’s website is not for use by anyone under the age of 18. We do not intend to knowingly collect data from children, and if a person under the age of 18 has used our website, we will delete their data immediately. Parents or guardians may contact us if they feel that a child has submitted personal data. We will delete it right away.

5. Data Sharing and Security

No Transference: Spitic will not share your personal data with third-party marketers or external entities for purposes other than those described in this Privacy Policy.

Data Protection: We have various technical, administrative, and physical controls designed to protect your data from unauthorized access or disclosure. We’re constantly working to enhance security measures, but no system is absolutely secure.

6. Your Rights Under the PDPO

you have the following rights:

- Access: You are entitled to a copy of the personal data we collect about you.

- Correction: You are entitled to corrections if you think the data collected about you is not accurate.

- Erasure: You can also request that we delete your personal data, with applicable statutory obligations.

7. Cookies and Tracking Technologies

We collect non-personal data through cookies and similar technologies, which help us understand:

- User interactions with our website.

- Improving website performance.

Cookies do not collect personal data unless explicitly provided. You can modify your browser settings to refuse cookies but must be aware that refusal of cookies may have an impact on your website experience.

8. Changes to This Privacy Policy

We may update this policy periodically to align with new legal requirements or service enhancements. By continuing to use our website after changes are made, you signify your acceptance of the updated terms.